Why Dynamic Website Personalization Boosts User Engagement

By Jillean Kearney on January 14, 2015

Why Dynamic Website Personalization Boosts User EngagementWhile it's essential to keep your website fresh with new content posted regularly, it's becoming increasingly important to make sure you're providing your audience with exactly what they want.

That's why real-time content customization, or dynamic website personalization, is becoming a huge online trend.

Presenting your audience with targeted and relevant content – every time they visit your site – will allow you to guide each website user, more quickly, to your site's end goals (whether that's completing a sales transaction, signing up for a newsletter or lead generation). 

Personalized experiences result in visitors sticking around longer and doing more on your website. In fact, Econsultancy found that most in-house marketers (94% of those surveyed) agree that dynamic website personalization is vital to success now and heading into the future. On the flip side, 74% of online consumers are often frustrated when they are presented with content that is irrelevant to their interests.

What Exactly is Dynamic Website Personalization?

Dynamic website personalization is the automatic and real-time ability to re-architect a website's content for visitors based on a set criteria determined by observed information. Criteria can be set based on a wide variety of variables, including interests (based on content they've viewed on your website), links clicked, location, demographic, referral sources, etc.

How Retail Sites Can Benefit the Most

Dynamically curated sections like, "Related Items" or "Shoppers who bought this also bought..." on product pages are an easy way to get online shoppers to add more to their shopping carts.

Interestingly, a Forrester study found that 90 percent of shoppers that abandon their cart won't return to reclaim it after an hour. However, the shoppers that do return to complete their transactions typically spend 55 percent more than shoppers who follow through with transactions without ever leaving the site.

The golden opportunity for retailers to utilize dynamic personalized content happens between the time that the shopping cart is abandoned and when the shopper returns to the site. When they come back, they can be presented with content tailored to their previous browsing history that can influence their purchasing decisions to achieve that extra 55 percent of more money spent.

How to Start

Marketing automation companies like HubSpot and Pardot already have dynamic content platforms that can easily be integrated with most content management systems. They are equipped with the tools and functionality to create customizable experiences for visitors based on past behaviors and trends.

Where to Start

It all starts with creating the right content. Map out each persona that makes up your online audience. Then create content for each persona.

For retail sites, you can employ any user data that you already have to learn more about your personas. Check out browsing behaviors, purchases and personal data like age and location.

Then you'll be able to can find ways to present each persona with targeted content, like placing related items on product pages or product recommendations within blog posts. You can also get creative with driving users to your site, from email campaigns and social media, to be pushed through a specific content funnel.

It may seem like a lot of work to research, plan and execute dynamic website personalization, but it will breed better user-experiences, happier visitors, and – most importantly – better conversion rates.

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January 14, 2015
Categories:  Web Strategists

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